This Return Policy applies to purchases made from:
Gracewell Arts LLC
DBA The Gracewell Studio
Rockville Centre, NY 11570
United States
For return inquiries, please contact:
thegracewellstudio@gmail.com
You may request a return within 7 days of receiving your order.
To be eligible for a return, items must be:
• In original condition
• Free from signs of wear, damage, or alteration
• Returned with all original parts or packaging (if applicable)
We will cover the cost of return shipping only if:
• The item arrives damaged
• You receive the incorrect item
If either situation occurs, please contact us within 7 days of delivery and include a photo of the issue.
If you are returning an item for any reason other than damage or incorrect shipment, return shipping costs are the responsibility of the customer.
To begin a return, please email:
Include:
• Order number
• Full name
• Item(s) being returned
• Brief explanation (required for damaged or incorrect items)
We will respond with return instructions within 1–2 business days.
Rockville Centre, NY 11570
United States
The full return address will be provided in return instructions.
Once your return is received and inspected, we will notify you of approval and issue a refund to the original payment method.
Please allow:
• 3–5 business days for processing once received
• Additional time for your bank or credit card provider to post the refund
Shipping fees paid at checkout are non-refundable.