This Shipping Policy applies to orders placed with:
Gracewell Arts LLC
DBA The Gracewell Studio
Rockville Centre, NY 11570
United States
For questions regarding shipping, please contact:
thegracewellstudio@gmail.com
At this time, we ship to addresses within the United States only.
We do not offer international shipping.
Orders are processed within 1–2 business days.
Processing time refers to the time required to prepare your order before it is handed off to the shipping carrier.
Please note:
• Orders placed on weekends or holidays begin processing the next business day.
• During periods of high order volume, processing times may be slightly extended.
We ship orders using USPS and UPS.
The carrier used may depend on package size, destination, and service availability.
Delivery estimates are provided at checkout but are not guaranteed, as they depend on carrier timelines.
All orders include tracking.
• You will receive a tracking number via email once your order has shipped.
• Tracking updates may take up to 24 hours after the carrier receives the package.
If you do not receive a tracking email, please check your spam folder or contact us.
If a package is marked as delivered but cannot be located:
• Please check with neighbors or your local post office first.
• If the issue persists, contact us and we will assist in locating the package.
Please ensure your shipping address is correct at checkout.
We cannot change shipping addresses once an order has been processed and are not responsible for delays or lost packages due to incorrect addresses provided at checkout.