getting it to your door

Shipping Policy

Thank you for shopping with The Gracewell Studio. Here is everything you need to know about how your piece travels from our studio to your hands.

this policy applies to orders placed with

Gracewell Arts LLC
DBA The Gracewell Studio
Rockville Centre, New York 11570
United States

Email us about shipping

thegracewellstudio@gmail.com

Where we ship

For now, we ship to addresses within the United States. We are not able to offer international shipping just yet.

Processing time

Orders are processed within 1 to 2 business days. That is the little window we take to prepare your order with care before it heads off to the carrier.

  • Orders placed on weekends or holidays begin processing the next business day.
  • During busy stretches, processing may take a little longer.

Shipping methods and carriers

We ship using USPS and UPS. The carrier depends on package size, destination, and what service is available.

Delivery estimates appear at checkout, though they are not guaranteed, since they follow carrier timelines.

Tracking information

Every order includes tracking.

  • You will receive a tracking number by email once your order has shipped.
  • Tracking can take up to 24 hours to update after the carrier receives your package.

No tracking email? Peek in your spam folder, then reach out and we will help.

Delivery issues

If a package is marked delivered but you cannot find it:

  • Check with neighbors or your local post office first.
  • If it still does not turn up, contact us and we will help track it down.

Shipping address accuracy

Please double check your shipping address at checkout. We are not able to change an address once an order has been processed, and we cannot be responsible for delays or lost packages caused by an incorrect address provided at checkout.

Still have a question?

We are a small studio and a real person reads every note. Reach out anytime.

Email the Studio

thegracewellstudio@gmail.com

Prefer to text? Text us at (516) 200-4642.

Thank you for supporting a small studio. We are so glad your piece is on its way to you.

Go gracefully. 🤍

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